Atrium Health Navicent Chief Human Resources Officer and Atrium Health Chief Experience Officer Vishal Bhalla has been named to Becker’s Hospital Review’s “52 Outstanding Health System Chief Experience Officers” in 2022 list. The list recognizes “the most impactful chief experience officers for hospitals and health systems across the U.S.”
Chief experience officers are executive team members who focus on patient satisfaction, ensure equitable care and advocate for a respectful approach to all patient care. Becker’s Hospital Review’s list recognizes the best Chief Experience Officers as those who have delivered patient-centered care while breaking down organizational barriers to provide a seamless, stress-free patient and caregiver experience.
Bhalla, Atrium Health’s inaugural chief experience officer, serves as the leader and driver for experience strategy — including patient, provider, teammate and volunteer experience — delivering nationally leading experiences at Atrium Health facilities in Alabama, Georgia, North Carolina and South Carolina.
In his role as Atrium Health Navicent’s chief human resources officer, Bhalla has elevated Atrium Health Navicent as a workplace-of-choice through commitment to organizational excellence in inclusion, learning, growth and research. He ensures comprehensive, contemporary and effective human resources strategies are executed across the health system to provide relevant, impactful and measurable services.
“Vishal Bhalla’s commitment to elevating the patient experience shows in his dedication to selecting and cultivating high quality teammates who provide excellent care,” said Atrium Health Navicent President and CEO Delvecchio Finley. “Congratulations to Vish, and thank you for all you do for our patients and teammates!”
Prior to joining Atrium Health Navicent in 2021, Bhalla served as chief experience officer for Parkland Health & Hospital System in Dallas, Texas. Bhalla completed his Master of Business Administration from the Massachusetts Institute of Technology (MIT) and a health care certificate from the joint Harvard-MIT Healthcare Innovation Initiative. In addition to receiving certification in diversity and inclusion from Cornell University, he is a graduate of the Texas Hospital Association Fellows Program.
Bhalla serves on the Patient Experience Board of The Beryl Institute, advisory board of HR Exchange Network and editorial board of the Patient Experience Journal. He is also the Experience Subject Matter Expert to the Medical Device Information Analysis and Sharing (MDIAS) initiative, a partnership between the U.S. Food and Drug Administration (FDA) and the private sector which proactively analyzes data to improve health care outcomes for patients.
Becker's Hospital Review is a source of news and information for health care decision-makers. In addition to a print magazine, Becker’s Hospital Review publishes an e-newsletter with 1.1 million subscribers and has 3.5 million monthly visitors on their website.
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